Frequently Asked Questions
Everything you need to know about shopping with Amelie Official.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
Do you ship internationally?
Yes, Amelie Official ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend comparing your measurements to our chart to ensure the perfect fit, as sizing may vary between different styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How should I care for my Amelie garments?
To preserve the quality of our fabrics, we recommend following the specific care instructions on the internal garment label. Generally, we suggest cold hand washes and avoiding tumble dryers.